What will I be doing?
As the Housekeeping Clerk, you will be responsible for performing the following tasks to the highest standards:
- Log all calls and distribute tasks to relevant team members / departments.
- Assist the Assistant Executive Housekeeper with Housekeeping’s store management.
- Submit the purchase order to maintain housekeeping supplies at par levels.
- Assist Room Attendants and Floor Supervisors with guest requests, problems and room availability, etc.
- Attend briefings for Room Attendants and Turndown Attendants, ensuring that all relevant information is delivered to them.
- Ensure the safety of keys and work phone during operation.
- Sign in at the start of a shift and sign out at the end of the shift.
- Manage all lost and found items, records, storage and issue management, following standard procedures.
- Handle the department’s records for monthly attendance, right attendance, annual leave, sick leave, no-pay leave, etc.
- File all Housekeeping documents properly.
- Assist the Assistant Executive Housekeeper with monthly tracking records where required.
- Adhere to the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures.
- Perform any duties assigned by the Management team deemed necessary.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
What are we looking for?
A Housekeeping Clerk serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- University / Pre-university education.
- At least 1 year of administrative work experience.
- Good written and verbal skills.
- Fluent in English to meet business needs, advantageous.
- Good knowledge of Housekeeping office’s daily operation.
- Proficient in Microsoft Office, housekeeping Opera and OnQ systems.
- Actively listen to others and build on good ideas.
