Conduct outbound calls to existing clients to upsell hospitality promotion.
Assist customers with order placement, providing product information and advice related to products and services that best suit the customers’ needs.
Ensure that products, services and solutions recommended to clients will fulfill their needs.
Offer a high level of service meeting our department key metrics for Sales, Quality and Productivity. Ability to overachieve on daily and monthly targets.
Recognize, document and escalate customer issues or trends following appropriate communication and escalation channels where required.
Maintains product knowledge by attending training workshops and keeping up to date on product material.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Possess at least 4 years of a bachelor's degree in any field.
1-2 years overall work experience with 1 year as minimum in sales role.
Excellent communication skills in English and Thai
Able to relocate to Malaysia.
Skills
Key Metrics
Communication
Direct Access
Service Levels
Functions
Customer Service
Job Overview
Job Type:
Full-Time
Company
TDCX
46 active jobs
Singapore
Industry:
Technology
Ready to Apply?
Submit your application now and take the next step in your career journey.
