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    Guest Service Representative Supervisor (Thai-English Speaking)

    Full-Time
    , Thailand
    Posted: October 19, 2024
    Position Details

    Responsibilities


    • Be the face of the company in the marketplace at your designated work locations.
    • Know the package and rewards you are promoting to the public in appreciation of attending a preview presentation.
    • Know the Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
    • Complete necessary paperwork for tour bookings generated during your designated shift.
    • Call your booked guests the night prior to their preview date to confirm their attendance if required.
    • Ensure sufficient collateral is in good condition and working order.
    • Ensure your work location is neat and tidy.
    • Attend scheduled team meetings.
    • Phone Marketing Administration with tour bookings generated during your designated shift.
    • Drive tour delivery from GSR, In-House, Referrals and all booth attendances.
    • Drive potential qualified prospective leads from all GSR sites.
    • Drive potential minivacation packages (hotel linkage) from specific GSR sites where Hotel Linkage mechanism is applicable.


    Qualifications


    • Achieving budget requirements in relation to qualified tours, leads and package sales.
    • Level of spoken English, and other targeted languages as required.
    • Demonstrating confidence and personality to repeatedly open new conversations with potential customers from all over the world.
    • Self motivation and focus on meeting targets.
    • Maintaining associate satisfaction with their role through motivation & morale building.
    • Ability to work well in a 5-star environment, ensuring that AVC operational standards are met in relation to Team Values and Goals in dealing with internal and external contacts of AVC.
    • Displaying personal motivation and effort to assist in the smooth operations and profitable performance of all promotional events.
    • Demonstrating willingness to always improve knowledge

    Skills
    Language fluency
    Guest Service Management

    Functions
    Customer Service

    Job Overview

    Job Type:

    Full-Time


    Company

    Anantara Vacation Club logo

    Anantara Vacation Club

    22 active jobs

    Industry:

    Hospitality, Tourism & Travel

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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