Take close monitoring and control of team KPIs and QA management, and make sure that all of them are in alignment with Global's targets and objectives
Keep observing and coming up with fresh ideas and action plans, as well as contributing what has been researched and analyzed to create initiatives that will improve team efficiency
Manage relevant KPI reports and keep the daily operations running properly
Support Knowledge Management and AI-enabled efficiency projects
Communicate and collaborate with Global and cross-functional teams about tasks or issues related to process improvement for the TH Customer Care team.
Execute particular assignments and/or new projects as appropriate
Qualifications
Bachelor’s degree or higher in related fields
2-5 years of experiences in data analysis or project management in any field (Experience in technology business is an advantage.)
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and/or other relevant software
Positive working attitude and teamwork skills
Ability to prioritize and handle multiple tasks while maintaining deadlines
Good command of spoken and written English and Thai
Understand the correlations of each KPI's data and be able to apply analytics to look for improvements
Key Competencies
Strong logical and analytical skills
Diligence and attention to details
Fast learner and self-motivated
Adaptability
Problem-solving skills
People and team management skills
Coaching and communication skills
Efficient time management
Skills
Collaborative Project Management
AI
Microsoft Office
Data Analysis
Functions
Customer Service
Job Overview
Job Type:
Full-Time
Company
Line Corporation
33 active jobs
Tokyo
Industry:
Telecommunications
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