Responsibilities:

• Manage delinquent accounts as assigned to meet monthly collection target
• Inform customers overdue payment information
• Negotiate with customers on collection activities
• Keep tracking delinquent accounts to payoff as committed
• Record collection activities and call logs on the system timely
• Handle customers' questions or complaints
• Strictly comply with the company policies/SOPs

Qualifications:

• Bachelor’s Degree in Finance, Economics, Business Administration or related field
• Negotiation skill and ability to work under high pressure
• Basic computer skills, i.e. Microsoft Word , Google Sheet
• Debt collection or call center experience of more than 1 year is a plus
• Knowledge of relevant legal requirements is a plus