Join Team Amex and let's lead the way together.
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
- To manage risk and minimize Commercial credit cards loss through a systematic Credit Risk Operation control procedures and policy.
- Acquiring the necessary information to analyze Corporate Client accounts to find root cause and make sound credit decisions to ensure we can manage acceptable risk both corporate client to American Express.
- To ensure profitability and offering solutions based each Corporate card individual and clients needs.
- To review and monitor in order to consider increase card /client spending limit for corporate client or cancel account.
- To handle corporate clients’ enquiry or refer card member disputes, enquiries and compliant to concerned department.
- To handle End to End process of Business Travel Account product.
- Ensure high standard of Services are achieved with quality.
- Able to handle CM or PA inquiries/Complaints independently.
- To work the case though incoming and outgoing calls by managing risk and minimize credit loss through a systematic decisioning and dunning procedures and also ensure balancing with client satisfaction at certain level.
- Good co-operate with the colleagues and the other department with smoothly.
- Manage the request by using credit procedure balancing with servicing customers
- Conduct performance analysis, using all sort of data available including cardmember’s payment history, spending & payment pattern as well as financial information.
- Monitor and review cardmember's credit worthiness and credit history to consider spending limit control/expansion or cancel account.
- Able to handle clients’ enquiry or referring card member disputes, enquiries and compliant to concerned department.
- Alignment with ACT, GCP, CFN, CEN and TMC to ensure customers’ requirements are met.
- Ensure processes are in place to drive Prioritization and timely decision making.
Minimum Qualifications
- At least 2 years experience in Credit Analysis or related field.
- Bachelor’s Degree in business related i.e. Business Administration, Economic.
- Strong Analytical and negotiation skill.
- Ability to cope with high pressure from volume of work.
- Proven problem Solving skills.
- Strong Customer Focus.
- Good command of written and spoken English.
- Cross Functional team work with other departments.
- Should be able to co-ordinate and handle multiple tasks simultaneously.
- Able to operate PC; Word, Excel, Power Point.
