Business Service Manager - Telecom Domain

Responsibilities & Requirements:

• Minimum experience of 8 to 10 years in Application Management
• Telecom Domain knowledge & ITIL foundation is required
• Good knowledge of BSS and OSS Applications
• Direct the planning, development, implementation, evaluation, and on-going management of new and existing services.
• Will be closely working with the business LOBs.
• Work with the Applications leads and support team to ensure that appropriate SLAs have been maintained aligning to the business LOBs and contractual metrics.
• Prepare and review service performance reports identifying any significant issues and variances, initiating, where necessary, corrective actions and ensuring that all outstanding issues are followed up.
• Ensure regular communication of status and progress for major incidents.
• Provide the business service forecast to enable capacity planning for the requisite IT services.
• In case of service disruption ensure restoration of service within the agreed downtime, analyze major disruptions to determine the cause of the disruption.
• Develop strategies to allow Application Support to manage resultant problems