What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Responsible for studying analytics requirements and delivering solutions.
• Study business requirements, collate data, analyze / research, and translate results into effective presentations and recommendations to aid decision making in timely manner.
• Conduct root cause analysis or correlation studies as and when required.
• Support projects/departments by developing regular (e.g., daily, weekly, monthly) and effective reports, dashboards and presentations on KPIs and other metrics related to contact center operations (inbound/outbound).
• Educate internal/external users appropriate use of analytics and business intelligence.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Possesses an analytics-related diploma or at least a bachelor’s degree.
• Experience in extracting, transforming, and porting data from source systems to data analytics platform(s) and reports.
• Experience in conceptualizing, designing, developing, testing, implementing, and supporting agile data analytics platforms to support analytical initiatives of internal or external stakeholders.
• Experience in analyzing different types of data to support business needs and present the results in concise visualization formats.
• Has an inquisitive mind and proactivity to challenge the norms constructively.
• Team player with good communication and presentation skills.
• Detail oriented, independent, and able to work under pressure to meet deadlines.
• Experience in Salesforce, advanced Excel and PowerPoint would be preferred.
• Ability to use analytical tools such as Tableau, Klipfolio, Qlik, R, SPSS would be added advantage.
• Adaptable to various stakeholders, business models and projects.