Responsibilities:

• Responsible for preparing daily, weekly, and monthly client/internal reports & performance dashboards
• Preparing ad-hoc reports & analyzing data for management that provide insight
• Data extraction/upload from the client system to the CNX side
• Partner with business & support strategic projects involving data mining & analytics
• Optimize use of tools/technology to improve efficiency & effectiveness of the reporting group

Qualifications:

• Analytical skills that allow for the development of data-driven reports
• Self-starter, ability to complete work with limited degree of supervision
• Working Knowledge of SQL scripting, VBA Macros
• Understanding of Call Center Operational Metrics
• Thai national
• Bachelor degree
• 1-2 years of experience with detail data
• Strong verbal & written communication in English
• Experience on Advance Excel + Business Intelligence tools (Power BI, Tableau, Google Studio & other BI tools)
• Experience on reporting through CRM switch and tools viz. CMS (Avaya), OB Dialer, Genesys, IEX etc.