Key Responsibilities:

• Serve as centralised contact point for BU/SUs under the Retail Segment in relation to Regulatory, External/Internal examination and Operational Risk Framework (KRCSA/KORI), and coordinate with other units across the Bank (i.e. Compliance, Legal, Operational Risk Management (ORM), Internal Audit, etc.) to complete tasks within a defined timeline;
• Provide baseline advisory on Operational Risk Management framework, interpretation and enforcement of applicable regulatory requirements to BU/SUs under the Retail Segment;
• Develop and maintain the guidelines related to the responsible areas for the Retail Segment;
• Monitor, communicate, and conduct independent reviews on Key Risk and Control Self-Assessment and Key Operational Risk Indicators according to ORM’s framework for BU/SUs under the Retail Segment to ensure timeliness of work and quality control are maintained;
• Work with compliance and legal to successfully drive the In-Business Compliance Risk Management within the first line, including guiding businesses to effectively identify and mitigate regulatory risks to operate within their risk appetite;
• Stay abreast of banking business regulations, particularly in the Retail Segment, facilitate and monitor BU/SUs in conducting Regulatory Impact Assessment Questionnaire for the new / updated regulations, provide advice / recommendation and participate in the execution of projects and processes if any changes are required, and escalate risks and delays that may occur to ensure compliance and timely implementation;
• Liaise with BU/SUs under the Retail Segment on regulators/internal audit requests to deliver completed requests within the defined timeline;
• Perform other duties / ad hoc projects related to Regulatory Compliance and Operational Risk Management as assigned.

Education and Qualifications:

• Master’s degree in Business Administration, Finance, Economics, Statistics, or related fields; or an equivalent combination of education and experience in Operational Risk Management/Regulatory Compliance/Internal Audit.
• Preferably 3 years of work experience in Operational Risk Management, Compliance, Audit or related fields in a financial institution.
• Experience in Operational Risk Management and Risk Advisory is highly preferred.
• Sound understanding of Operational Risk Management and regulatory requirements, particularly in retail banking products and processes.
• Strong communication and interpersonal skills and willing to facilitate, collaborate and build effective working relationships with stakeholders from various functions.
• Excellent critical and analytical skills – the ability to correctly interpret underlying information/data, assess and summarise its impact on risk and regulatory compliance.
• Excellent organizational skills with the ability to manage several assignments and establish priorities.
• Proven problem-solving skills, self-starter attitude, as well as teamwork.
• Detail-focused, result-oriented, self-motivated, flexible, enthusiastic, with a good attitude.
• Proficient knowledge of the Microsoft Office suite as well as experience with specific applications relevant to Operational Risk Management such as GRC.
• Good command of English; communication and writing skills.