Partner Enablement - Service Account Manager

Responsibilities

• Service account manager will be responsible for providing timely and accurate operational support to Tiktok sellers.
• Conduct effective communication with sellers, including early warning communication with risky sellers, promote guidance on platform rules and regulatory, hold improvement sessions with sellers on their fulfillment and service performance.
• Diagnosis on sellers operational performance, analyze performance data and deep dive on sellers pain point, dig for root cause, with the current product and process to assist the seller solve their problems.
• Coordinate with cross-functional teams to resolve seller issues, follow-up and make sure close-loop to all escalations.
• Engage sellers to develop long-term relationships and confidence in TikTok E-commerce.
• Support ad-hoc projects and initiatives per business needs.

Qualifications

• BA/BS degree or equivalent practical experience.
• 2+ years experience in e-Commerce field.
• Good and effective communication skills internally and externally
• Data analysis and problem solving skills
• Proactive and continuous improvement attitude. Self-driven, creative, fast learner
• Excellent written, verbal and interpersonal communication skills in English & Thai for cross-border collaboration with internal stakeholders and providing operational support to local Thai sellers on TikTok Shop.