Customer Excellence Specialist

What You Do

1. Handling of Customers’ enquiries, Order Processing & Managing Customer Needs
2. Responsible customers email enquiries to deliver effortless customer interactions
3. Process customers’ orders, returns or complaints in a professional and timely manner, following SOP
4. Checking of Inventory availability, status of shipment, verify customer pricing, prepare and process Sales return
5. Coordinate with supply Chain, distribution, credit management, tech service and sales to resolve customers’ enquiries on orders/deliveries related issues
6. First Level Enquiry Management for all customer enquiries related to Regulatory and Quality queries, issues including Complaints & Customer Audit requests.
7. Ability to consistently use sound judgment, take initiative and make good decisions to effectively balances a client’s request and the organization's priorities.
8. Promote and divert our customers to use our digital services for documentation support and online ordering
9. Maintain full compliance to reduce company risk / Audit queries

Who You Are

1. Degree/Diploma in a Science discipline is preferred
2. Minimum 1-2 years of customer service experience in Customer Account Management
3. Good customer management skills
4. Good knowledge on order-to-cash activities
5. Proficient in Microsoft Office Application, TEAMs, Outlook
6. Knowledge on SAP and Salesforce is preferred
7. Good both conversational and written English
8. Highly independent, self-motivated, meticulous, and organized, with attention to prioritizing incoming tasks, also a strong team player.