Assistant Customer Service Manager

Responsibilities

• Handle export customer business on day to day operation.
• Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
• Immediately escalating serious complaints or issues that you are not equipped to deal with.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
• Responsibility to check & follow up P.O. (Purchasing order) from customers.
• Seek information from internal and external sources and prepare reports in required formats by monthly update (e.g. market trends, price index, competition, product innovation, packaging and so forth).
• Consolidate and validate data from teams to prepare monthly and quarterly reports.
• Prepare reports, presentation, documents, or other materials as requested.
• Analysis of Monthly / Yearly, and the supervisors consider a Key Performance Indicator of the agency and the promotion track to meet its objectives
• Work on ad hoc projects as assigned.

Qualifications

• Bachelor's degree or higher in Marketing Food Science. Food Technology or related
• More than 10 years experienced in the management of customer service or Sales and business development in the food industry
• Robust sales analysis capabilities
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)