KYC & Operations Specialist

Key Responsibilities:

• KYC role in performing client due diligence (CDD) checks on prospective customers at onboarding, existing customers at periodic review and trigger events
• Responsible to manage own book of onboarding work and complete by targeted timeline
• Reach out to customers to obtain KYC information and documents, address any queries or clarifications raised by customers through the period
• Review the information and documents provided by customers, ensure that all information and documents collected are good to satisfy regulatory requirements
• Execute customer instruction pertaining to their loan account matters.
• Perform account management tasks such as account static maintenance and account closure.
• Support Bnext administration functions.
• Assist in other Operation related BAUs such as payments and treasury settlement when needed.
• Assist the team in completing ad-hoc projects and performing UAT as and when required.
• Provide support to management for urgent requests.
• Preparation of data to track completion progress and MI/regulatory reporting.

Requirements:

• University degree
• 5+ years’ experience in a bank customer service environment, conducting CDD/KYC on customers, with client-facing exposure
• Experience in loan product operations
• Fluency in English and Thai languages to speak with internal/external stakeholders
• Self-starter to take up ad-hoc tasks and projects, demonstrate management and leadership aptitude
• Proven ability to prioritize competing demands