Role & Responsibilities
1. Relationship Management
- Develop and sustain long-standing relationships with company-approved vendors.
- Ensure vendors understand their responsibilities and obligations.
- Troubleshoot vendor issues and present solutions to management as required.
- Collaborate with IT departments to ensure effective vendor management and optimal contract utilization.
2. Contract Management
- Monitor and ensure compliance with contractual agreements for all IT function vendors.
- Identify opportunities for cost savings through strategic vendor relationships.
- Validate and eliminate hidden costs and indirect spending.
- Consolidate and provide dashboards and reports on vendor management.
3. Performance Management
- Establish standards to assess the performance of approved vendors.
- Track, measure, report, and evaluate vendor performance.
- Summarize strategic vendor scorecards.
- Evaluate current vendor management programs and identify improvement opportunities.
- Ensure vendor performance meets all requirements.
4. Operational Efficiency
- Stimulate process enhancements to improve operational efficiency across all business partner activities.
5. Vendor Management
- Manage external vendor relations within the Operations Department.
- Participate in formulating workflow processes, methods, and policies for vendor applications.
- Monitor contractual agreements for all IT function vendors.
- Troubleshoot vendor problems and present solutions to management as required.
6. Support for Business Expansion
- Support exploration and expansion into new business lines.
