Customer Care Assistant Manager

Responsibilities

• Take close monitoring and control of team KPIs and QA management, and make sure that all of them are in alignment with Global's targets and objectives
• Keep observing and coming up with fresh ideas and action plans, as well as contributing what has been researched and analyzed to create initiatives that will improve team efficiency
• Manage relevant KPI reports and keep the daily operations running properly
• Support Knowledge Management and AI-enabled efficiency projects
• Communicate and collaborate with Global and cross-functional teams about tasks or issues related to process improvement for the TH Customer Care team
• Execute particular assignments and/or new projects as appropriate

Qualifications

• Bachelor’s degree or higher in related fields
• 2-5 years of experiences in data analysis or project management in any field (Experience in technology business is an advantage.)
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and/or other relevant software
• Positive working attitude and teamwork skills
• Ability to prioritize and handle multiple tasks while maintaining deadlines
• Good command of spoken and written English and Thai
• Understand the correlations of each KPI's data and be able to apply analytics to look for improvements

Key Competencies

• Strong logical and analytical skills
• Diligence and attention to details
• Fast learner and self-motivated
• Adaptability
• Problem-solving skills
• People and team management skills
• Coaching and communication skills
• Efficient time management