Key Responsibilities
Strategy
- In collaboration with the MD, Commercial Director will build the commercial part of the market's strategic and 3-year plans.
- Define and implement the New Retail Strategy of the market
- Contribute to the Network evolution strategy to leverage relevant business opportunities:
- Provide info and insights from the market on Real Estate developments, competition, and industry trends.
- Participate in the identification, assessment and follow up of network projects (boutique openings, closings, renovations).
- Co-lead the boutique briefs to define a relevant singularity to each boutique considering its specific environment, its clientele, and the overall network consistency.
- Act as a local expert by developing a deep understanding of the competitive landscape, surrounding community and important events, trends, etc.
Client Services
- Work with Client Manager to infuse a client-centric mindset amongst all the commercial teams with the priority objective of improving client satisfaction, loyalty, and recruitment.
- In coordination with the Client Department, ensure that the Maison's standards in terms of client experience (Satisfaction Barometer and Mystery Shopping results) are respected and known throughout the network.
High End Development
- In cooperation with the High Jewellery Team, lead the development of the high-end business across all networks.
- Ensure the definition and implementation of the local high-end strategy integrating Prestige community development, relevant high-end stock representation, VIP client development and branding initiatives in cooperation with Marketing & Communication teams.
External Retail Partnerships
- Lead the retailization of the Watch POS network, notably through new POS concept roll-out, ambassador program development & relevant merchandising.
- Enhance retail Partnerships through key account management and selective roll-out of Mirror Project.
Store Design & Planning Project
- Work with Regional Store Design Planning Director and SDP Manager to oversee store design & construction project management including project schedule for all local boutiques
E-commerce/E-partnership
- Work with Digital Manager to support e-commerce sales and ensure a seamless Omni-channel approach leveraging Cartier digital & e-commerce environment.
- Contribute to identify opportunities with Richemont teams, Cartier Central teams & local communication teams to further enhance e-commerce client experience, notably through delivery lead time reductions & optimization of digital media investment.
Talent Management and Development
- Develop, attract, and retain a high-performing team.
- Builds retail career paths and individual development plans with Area Manager & Boutique Managers and Human Resources.
- Constantly share the vision, strategy and values of the Maison and engage and motivate all teams around them.
- Foster teamwork and a creative culture.
- Actively participate in succession planning for all commercial teams.
- Create career bridges between retail and Head office functions.
Operations Excellence
- Guarantee the highest standards of commercial operations to achieve the business targets and satisfy clients' expectations.
- Ensure the correct implementation of the Central policies and procedures and their adaptation to local laws and correct usage in all boutiques.
- When required, approve specific requests related to policies and procedures (discounts, consignments, gifts, CS, etc).
- Support the implementation of dedicated tools to drive Retail Operations and drive boutique productivity (retail metrics tools, dashboards, etc).
- Manage and support local supply chain team reporting functionally to the regional Supply Chain Director.
KEY COMPETENCIES
- At least 15+ years of experience in commercial and retail. Luxury (retail) experience would be considered as a plus.
- Experience in driving sales and creating a compelling in-store experience for the luxury consumer; as well as leading and developing sales across a multi-store network.
- Demonstrate experience in clienteling evolution, client experience/service (inclusive of Omni approach), talent development, and differentiate store experience.
- Extensive experience in working in multicultural environments with multiple and diverse management stakeholders
- Excellent communication skills, strong leadership and a motivated self-starter with a curious and flexible mindset
- Expert in MS offices and proficiency in reporting tools with strong analytical skills
