Client Onboarding Specialist - Temporary Contract (APAC)

The opportunity

• Build on 12+ years of our mission, and join forces with many of the most talented crypto experts in the world
• Participate in rigorous training sessions spanning diverse topics, embracing a growth-oriented mindset for continuous learning about the industry, our extensive product line, and service offerings
• You will have the pleasure of ensuring that new clients are provided with a world class service within their early life with Kraken
• Review, validate, and verify all KYC documents submitted by clients
• Flag suspicious documents and escalate to the relevant team
• Respond to client enquiries
• Update client information upon request
• Comply with Kraken’s Anti-Money Laundering policies and procedures
• Ensure that work is compliant to Kraken’s Quality and Risk guidelines
• Follow process guidelines in verifying each client
• Work with the team to meet the business objectives
• Leverage feedback for continuous improvement to the client onboarding process
• Leverage your crypto knowledge to tackle intricate challenges within a dynamic environment
• Engage in regular one-on-one video sessions and coaching with your Team Lead
• Take care of your health through the various benefits available via our dedicated team.
• Equipment will be provided

Skills You Should HODL

• Minimum of 2 years experience in client service or business support role in a global shared services setting
• Strong cryptocurrency knowledge and passion
• Deep understanding of client satisfaction, dissatisfaction and NPS metrics
• Intellectually agile; able to grasp new concepts, ideas and changes to processes
• Ability to explain resolution and step by step processes to clients or internal co-workers when necessary
• Strong attention to workflow processes and details
• Proper business email etiquette with expertise in building and maintaining strong relationships with clients
• A high degree of personal organization and good time management
• Innovative thinking and creative problem-solving
• Highly developed interpersonal skills at all levels to achieve collaborative outcomes
• Deep orientation in data privacy and security
• Well-developed presentation skills and confident demeanor
• Strong verbal and written English communication skills
• Willing to work on a 24/7 rotating shifts, including holidays and weekends, and have Rest Days on week days
• No attendance or schedule adherence issues

If you love crypto, but you don't meet some of the requirements, apply anyway! We might consider you for either a permanent opportunity or an initial temporary assignment to help you grow your skills at Kraken.

Nice to haves

• Experience with CRM software such as ZenDesk or Salesforce
• Global Shared Services experience strongly preferred
• Experience working in a financial account or any organization with high attention to risk compliance
• Fluency in the following languages: French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean