Proactively interact with clients, build relationships and gain understanding at a personal level to facilitate further return visits.
Implement new client development strategies and initiatives to elevate client experience according to local guidelines while upholding Fendi standards of excellence
Instill Fendi’s customer-centric culture by focusing on New client recruitment, Develop and upgrade existing clients
Develop multi-sourced clientele to ensure on-going clientele interest and participation
Launch initiatives to recruit local clients, through partnerships, personal networks, clients’ networks, etc.
Ensure consistent client in-store experience to improve retention rate and actively develop new clients
Work mostly “by appointment” to provide personalized one to one shopping experience and build relationships with our VIC to promote incremental purchases
Collaborate with the SM at our flagship store (Siam Paragon) to manage private clients parlour operations. This includes planning weekly OTOs, creating opportunities for appointments, ensuring top-notch parlour VM, instore moments or activations, representing Fendi’s high-end offerings, maintaining excellent service standards, and assisting CAs in OTO preparation while hosting clients.
Support and drive ISM adoption and invite list on prospects for Thailand
Play a crucial role in coaching the store team and promoting client engagement
Drive the team’s focus on prospect collection and assist team to follow up in view of prospect conversion
Provide a consistent training for new joiner in clienteling, product, service cycle, selling techniques, etc.
Share client feedback and sales opportunities with Store-in-Charge and Sales team
Develop and implement in-boutique programs to stimulate CDM awareness and drive sales team’s performance
Coach the store sales staff through coaching on the shop floor and during one-to-one meeting
Ensure client details and qualitative information are properly recorded in system
Monitor the database and the activity of the top VIPs
Review each clients’ latest activity and client development KPIs, and elaborate new action plans
Interpret client trends, share insights about sales generated by appointments, as well as qualitative feedback about the client development activities
Follow up and be aware of the marketing events calendar and strategies to ensure that the sales team is properly informed of all relevant activities
Required Skills
Bachelor’s degree
Strong sensitivity to the luxury products universe
Minimum 8 years or above relevant experience in Client Development, prior experience in similar luxury fashion brand will be added advantage
International Mindset
Familiar with both local and overseas market situations and trends
Strong analytics skill, numerically sensitive with Project Management expertise
Good interpersonal and interaction skill to collaborate with Store Personnel
Strong customer service mindset
Excellent communication skills, particularly when dealing with international, multilingual stakeholders
Must possess leadership skills in order to develop and train others
Results Oriented and able to work under pressure on tight deadlines
Proficient in MS Office especially MS Excel and Power Point
Skills
Analytical Skills
Client relationships
Customer Service Skills
MS Office
Luxury Goods
Functions
Customer Service
Job Overview
Job Type:
Full-Time
Company
Fendi
5 active jobs
Industry:
Other
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