Transformation Consultant

Responsibilities –

• Co-innovate with our clients to outline transformation roadmaps.
• Support delivery, account management, and sales teams in problem-solving and driving business growth
• Opportunity Identification by conducting detailed Process Discoveries &/ Customer Journey Mapping
• Develop Innovative solutions which help in addressing the identified people, process, and technology opportunities.
• Lead innovation-related discussions with the clients during pre-sales meetings, client orals, Due Diligence, site visits, business review meetings, innovation councils, and Consulting engagements
• Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact.
• Create a culture of problem solving by imparting trainings
• Identify new technologies which can help us improve CNX &/ our client’s business processes
• Improve existing technology assets / offerings by contributing in refining product backlogs and by supporting POCs.

Requirements –

• 4-6 Years of overall experience
• Comprehensive understanding of Business Process Service & CX business & associated channels
• Strong expertise in industries/domains like Automotive; BFSI; Consumer Electronics; Energy and Public Sector; Healthcare Services; Insurance, Media & Communications; Retail & eCommerce; Technology; and Travel, Transportation & Tourism
• Solution Building – Business Transformation Roadmaps
• Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)
• Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc)
• Expertise in conducting Process Discoveries & write Process Design Documents
• Lean Six Sigma BB / MBB Certification
• Agile/ Scrum Certification
• Experience in Organization Change Management
• Experience in Agile Methodology
• Experience in Customer Journey Mapping
• Very good understanding of Design Thinking
• Excellent verbal and written communication skills - English
• Excellent Presentation and Use case storyboarding skills
• Very strong internal and external stakeholder management
• Strong PowerPoint and Excel skills
• Ability to work with cross-functional teams