Responsibilities:

Business Analysis & Reporting

• Support the Oceania sales team in producing Quarterly Business Review (QBR) reports using data from the business.

• Utilize existing templates to create professional and customer-centric graphical reports.

• Work closely with the sales team to develop QBR packs ahead of deadlines, incorporating necessary revisions.

• Provide additional customer KPI reporting and assist in coordinating and distributing Market Intelligence.

CRM Administration & Data Management

• Support the Oceania sales team in managing their KPI targets within the CRM system.

• Input data into CRM based on provided reports, including visit logs, contact sheets, and pipeline updates, ensuring accuracy.

• Ensure compliance with CRM data quality standards, follow up with the team for incomplete entries, and adjust templates as needed.

• Track and support sales team performance on:

• Contact reports submission

• Pipeline accuracy

• Visit report volumes

• Ensure all CRM data remains current, including pipeline opportunities and closing dates.

• Act as the Oceania CRM superuser, assisting the Head of Sales (HOS) and senior management in retrieving accurate data for meetings.

Financial Awareness

• Maintain financial accuracy by monitoring and analyzing daily financial activities within the scope of responsibility.

• Identify anomalies in costings, invoices, and financial processes, ensuring corrective actions are taken.

Teamwork & Collaboration

• Provide direct assistance to the manager as required.

• Foster strong internal relationships with cross-functional teams.

• Demonstrate professional ethics and values in all interactions.

• Perform ad hoc duties as assigned.

Quality & Compliance

• Uphold the integrity of the Quality Management System (QMS) at all times.

• Maintain full knowledge of Standard Operating Procedures (SOPs).

• Ensure all business processes align with quality standards.

Qualifications:

• Minimum 2 years' experience in International Freight Forwarding.

• Proven experience in a sales support, analyst, or administrative role.

• High attention to detail and strong analytical skills.

• Excellent communication and interpersonal skills with a customer-focused mindset.

• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

• Strong time management and organizational skills with the ability to multitask and prioritize effectively.

• Experience with CRM systems and data analysis tools.

• Prior exposure to freight forwarding sales support operations.