Responsibilities:

Operational Excellence & Digital Enhancement

• Assist the Digital Process Innovation Manager in executing digital initiatives and driving operational improvements across relevant domains.

• Act as a domain lead for global processes, system solutions, and related operational data within the assigned area.

• Guide Master Data Management on domain-specific operational data, excluding cross-domain and corporate-level data.

• Lead or co-lead process optimization and system enhancement projects aimed at improving performance, scalability, and efficiency.

• Develop, implement, and maintain global Standard Operating Procedures (SOPs) to ensure process standardization, compliance, and efficiency.

• Identify optimal system features and capabilities to support business and operational requirements.

• Define and monitor key performance indicators that drive operational excellence and a superior customer experience.

Cross-Functional Collaboration

• Partner with business stakeholders to align digital strategies and process improvements with operational and customer needs.

• Work closely with the Operational Excellence team to incorporate country-specific requirements and address rollout gaps.

• Coordinate with the Master Data team to ensure accuracy, consistency, and clarity in domain-specific data integration across applications.

• Collaborate with IT project managers and developers to prioritize, steer, and track system module enhancements that meet business objectives.

• Define the data sources and objects necessary for effective process execution within the domain.

Project & Change Management

• Support the lifecycle management of system enhancement projects, including the creation, tracking, and oversight of Jira tickets.

• Step into the Manager's responsibilities as needed to ensure continuity of leadership and initiative execution.

Qualifications:

• Bachelor's degree in Business, Information Technology, Engineering, or a related field.

• Minimum of 3 years' experience in Customs Brokerage or 5+ years in operational and managerial roles within air and ocean freight forwarding, with a strong emphasis on quality and process management.

• Strong analytical and problem-solving abilities, with a structured approach to complex challenges.

• Strategic thinking with the ability to balance internal operational efficiency and external customer needs.

• Excellent stakeholder engagement and influencing skills across all organizational levels.

• Proven ability to manage multiple projects simultaneously and contribute to cross-functional initiatives.

• Results-driven, highly accountable, and committed to continuous improvement.

• Experience in regional or global team collaboration, with strong cross-cultural communication skills.

• Resilience under pressure, with the confidence and professionalism to lead by example.

• Proficient in English; additional languages are considered an asset