Night Guest Service Agent

PRIMARY RESPONSIBILITIES:

1. Assists in maximizing room sales and revenue.

2. Prepares guest name lists.

3. Prepares for guest arrivals and departures.

4. Greets and addresses guests by name upon their check-in and check-out.

5. Assists guests while they are registering.

6. Assists guests with transportation arrangements, luggage, payment, etc.

7. Escorts guests to their rooms.

8. Informs Guest Service Attendants of guests’ room number.

9. Shows the room features and facilities to guests.

10. Assists and follows up guests’ requests and inquiries.

11. Recommends F&B outlets and entertainments in the hotel to guests.

12. Briefs next shift personnel to hand over at the end of the shift.

13. Provides information, directions and service based on the hotel standards and policies.

14. Operates the Business Center in providing secretarial service and handles all requested documents and information.

15. Ensures a prompt delivery of mails and messages.

16. Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.

17. Controls and distributes guest room keys.

18. Strictly follows hotel and company standards and policies.

19. Informs management regarding guest feedback or any unusual events.

20. Is familiar with the emergency procedures of the hotel.

21. Performs other duties as assigned by Shift Manager or FO Manager.

JOB REQUIREMENT

• Minimum education of Bachelor degree in Hotel Management or relevant degree.

• Fresh graduate is welcome. Minimum of 1 years in Reception or Guest Service experience will be a strong plus

• Have good English communication skills both in written and spoken

• Pleasant personality with good communication and interpersonal skills