What you’ll do:
Leadership & Team Management
- Lead and inspire a team of highly skilled support specialists
- Foster a positive, open-minded, and supportive working environment
- Assure a high level of support for our users and continuously look for improvements to the support experience
Strategic Planning & Execution
- Partner with key business stakeholders to define success metrics for projects and technologies
- Develop and execute strategic and operational initiative
- Develop analytical models and present information to teams, partners, and executives
IT Support & Service Delivery
- Develop and implement IT support strategies, policies, and procedures
- Monitor and analyze IT support metrics and OKRs to identify areas for improvement
- Ensure seamless integration and support of IT systems and services across departments.
Budgeting & Vendor Management
- Oversee budgeting and vendor management to ensure cost-effective solutions
- Maintain strong vendor relationships to support IT initiatives and operations
Training & Development
- Ensure the IT support team is adequately trained to handle technical issues and support request
- Promote a diverse and inclusive culture, encouraging feedback and open communication
IT Security & Data Management
- Implement and manage IT security protocols to protect company data and systems from cyber threats. Oversee user data management, ensuring data integrity, privacy, and compliance with relevant regulations
Cross-Functional Collaboration
- Act as a regional partner and advocate for the needs of your team and local employees
- Collaborate with global colleagues to ensure operational alignment and share best practice
- Work with stakeholders from various departments to maintain alignment toward common goals.
What you'll have:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- At least 7-10 years of experience in IT management, with a proven track record of leading IT support teams.
- Strong understanding of corporate and studio workstreams (if applicable).
- Excellent leadership, communication, and interpersonal skills.
- Excellent command of spoken and written English. Experience working in a multicultural environment is a plus.
- Strong knowledge of network infrastructure and technologies.
- Ability to develop and implement strategic IT initiatives.
- Experience with budgeting, vendor management, and cost-effective solution implementation
- Proficiency in IT security protocols and data management.
- Ability to analyze metrics and OKRs to drive continuous improvement.
- Experience working in a global company and collaborating with diverse teams.
Preferred Qualifications:
- Relevant certifications such as ITIL, PMP, or CompTIA.
- Experience with Okta for identity and access management
- Experience with Unified Endpoint Management (UEM)solutions
- Experience in techcompanies
