Clinic Admin

About the job

• Oversee day-to-day operations of the clinic, including appointment scheduling, customer flow, and resource allocation to ensure a smooth and efficient customer experience
• Welcome customers in Ooca clinic and contact relevant staff members to greet and invite such customers over to a more relevant place
• Respond effectively and politely to enquiries and concerns from customers and visitors
• Inform as soon as necessary and appropriate on crisis management and/or emergency. situation
• Answer to customer's email, phone, Chat Line, and WhatsApp requests and process payments with customers
• Stay up to date with Mental Health care regulations, privacy laws, and industry standards to ensure the clinic operates in compliance with all legal and regulatory requirements
• Maintain customer-centered approach by addressing customer concerns, resolving issues, and consistently improving customer satisfaction
• Collaborate with suppliers, pharmaceutical companies, and service providers to ensure the availability of necessary medical supplies and equipment
• Facilitate effective communication between clinic manager, pharmacist, psychiatrist, psychologist and customers to ensure a cohesive and efficient clinic environment
• Work as goal-oriented and directly reports to the Clinic and operations Manager
• Perform all other duties assigned by manager or reporting line

Requirements

• Bachelor's degree in healthcare administration, Business Administration, or a related field
• Minimum of 1 years of experience in administration, with a proven track record of successful clinic management
• Exceptional organizational and multitasking abilities, with attention to detail and a commitment to quality
• Excellent communication and interpersonal skills, with the ability to collaborate effectively
• Demonstrated problem-solving skills and the ability to make informed decisions under pressure
• Flexibility to adapt to changing circumstances and evolving Mental Health trends
• Quick Learner, open-minded, tech-savvy, and like to learn new things
• Basic use of Microsoft office (Word, PowerPoint, Excel and etc.) or Google Workspace tools, i.e., Google Doc, Google Sheets, Google Slide, Google Drive, and Panda Doc (for signing documents)
• Service-minded and polite
• Good command of both speaking and writing in English
• Working 6 days per week, may have to come to work on Saturdays, Sundays or holidays, depend on duty at the Ooca Clinic