Associate, Merchant Experience - Special Project

The day-to-day activities

• You will be leading our Merchant operation projects with the aim of enhancing merchant performance operations in coordination with both internal and external teams.
• Analyze merchant performance by querying data using SQL to identify areas for improvement.
• Gather essential data to enhance merchant operations and support Key Account Management (KAMs) communication, facilitated by the effective use of internal resources to maintain Merchant operational excellence.
• Establish centralized working procedures and Standard Operating Procedures (SOPs) to improve the work process of Key Account Managers (KAMs).
• Assess merchant satisfaction scores and manage the merchant lifecycle to improve relationships and ensure business continuity.

Qualifications

• A Bachelor's degree in Business Administration or a related field.
• 1-2 years of experience in Data Analysis or Strategy Association is preferred.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and SQL.
• Knowledge of the food industry, supply chain or vendor management is advantageous.
• Experience in merchant account management can lead to a better understanding of this role.
• Proficiency in English, both spoken and written.
• Ability to work within deadlines and ensure projects are timely and productive.
• Ability to clearly communicate issues and ideas to stakeholders.
• Effective problem-solving skills and conflict resolution.
• Independently motivated individual with strong team-working skills.
• Ability to maintain energy and calmness in a fast-paced environment.