Qualifications:

• Bachelor/Master in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or any related field
• 3:6 years of relevant experience in consumer-facing business domains
• You are very comfortable with planning, scoping, conducting, analyzing and communicating research
• Experience with qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.)
• Experience with quantitative research (metrics, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.)
• Experience in evaluating, negotiating, and working with external research vendors
• Be able to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data
• You are able to demonstrate critical thinking beyond business requests
• You are a great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders (in English)
• You enjoy collaborative work in a dynamic, data-driven and creative environment

Responsibilities:

• Collaborating with UX designers and product managers to understand research needs, and work cross-functionally with multiple stakeholders including data scientists, engineering and partner service managers to probe deeper insights
• Defining research questions and selecting appropriate methods of data collection to deliver stakeholder-relevant value at any stage of business.
• Developing budgets and timelines for research projects
• Shows good judgment when evaluating research opportunities, e.g. determines the importance, urgency, and impact for team
• Develops research activities and insights to answer key business questions effectively and efficiently.
• Recruiting participants for research studies
• Conducting design research studies and analyzing the data collected, generate insights that influence how product teams think about medium and long-term product strategy
• Manage through ambiguity, work autonomously, and multitask in a fast paced environment
• Adopts and adapts well-established methods according to product/project situations, and innovates new methods that scale.
• Collaborate with other insights functions to ensure scope of work is informed by previous learnings, and elevate insights to additional depths.
• Work with data team to query and synthesis out insights that support designers’ or product managers’ hypothesis
• Reasonably challenges details of inbound research requests, and proposes solid research solutions.
• Lead end-to-end research activities – including driving research objectives, hypotheses, methodology, execution, analysis, and communication.