Training Manager

Job Responsibilities

► Training Leadership and Strategy

• Lead the training team and collaborate with the Country Manager to develop and implement effective training programs in partnership with boutique leaders and the retail team.

• Build and monitor a training action plan tailored to the specific needs of the market.

• Develop an annual training plan with both long-term and mid-term strategic visions.

• Collaborate closely with the Regional Team to align training strategies and contribute to the development or enhancement of training programs and materials.

• Propose and manage the training budget in accordance with company guidelines.

► Training Delivery and Development

• Conduct corporate retail training and development activities, ensuring that objectives are met and effectiveness is evaluated.

• Spend at least 50% of your time in boutiques, coaching teams on performance, selling and service techniques, and brand knowledge.

• Host seasonal collection training sessions in collaboration with the merchandising team, ensuring 100% of the retail staff is trained on each season’s inspirations and strategy.

• Organize and deliver company inductions (Esprit Dior) for office and retail staff.

• Implement and oversee blended learning initiatives to support ongoing training.

• Analyze training data (e.g., DIOR(K)NOW, DIOR(CX), TRAINING TRACKER) to evaluate training impact and effectiveness.

► Induction

• Collaborate with HR, Retail Operations, and Boutique Management to manage new employee induction training.

• Ensure completion of all induction formalities prior to new employees’ start date.

• Work with Boutique Management to lead and enhance the onboarding experience of new team members.

► Client Experience and Service Excellence

• Ensure the team consistently demonstrates service excellence and selling expertise during every customer interaction.

• Guarantee the consistent delivery of the Dior Experience, aligned with Dior’s high standards.

► Coaching and Team Development

• Track and follow up with boutique managers on new joiners’ performance and provide coaching as needed.

• Foster the development of soft skills within the retail team to enhance overall customer service and performance.

• Support the integration of staff into the company culture and store environment.

• Manage and guide the training and fashion styling team to ensure a high level of performance.

► Budget and Planning

• Collaborate with HR to determine annual training budgets.

• Regularly review and revise budget allocations for semi-annual budget updates.

• Audit and maintain training and coaching materials.

• Manage training-related expenses within the approved budget.

Profile

• Minimum 5 years of experience in training delivery, including management training, sales techniques, or customer service training.

• Strong understanding of the luxury fashion or retail industry is an advantage.

• Excellent presentation and interpersonal skills, with the ability to influence and engage individuals across various roles.

• Proven training and coaching capabilities.

• Proficient in English (both written and spoken).

• Skilled in Microsoft Office, especially PowerPoint.

• Detail-oriented, able to multitask in a fast-paced environment.

• Self-motivated, proactive, and passionate about the luxury fashion industry.

• Able to work under pressure.