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    Support Engineer

    Hybrid
    , Thailand
    Posted: July 30, 2024
    Position Details

    Key accountabilities:


    • Provide day-to-day technical support for delivered systems, troubleshooting issues, and ensuring smooth system operations.
    • Assist end-users with delivered solution inquiries, issues, and provide training as needed.
    • Collaborate with global teams to address infrastructure-related concerns impacting delivered solutions.
    • Collaborate with cross-functional teams, including engineering, manufacturing, quality assurance, and business teams, to identify and address recurring issues and provide feedback for product enhancement.
    • Assist in application/platform deployments and configuration management.
    • Create and update user manuals, training materials, and standard operating procedures.
    • Stay informed about industry best practices and emerging technologies in delivered solutions.
    • Develop, maintain, and update technical documentation, including system architecture, troubleshooting guides and knowledge base articles.


    Personal competencies and professional qualifications:


    • Bachelor’s degree in technical field (i.e. Computer Science, Statistics, Engineering, Mathematics, or similar quantitative discipline)
    • 3-5 years of experience
    • Strong understanding of software development lifecycle (SDLC) concepts.
    • Good understanding with the previous experiences in system administration and application support management.
    • Familiarity with software development, Database Management and scripting languages is preferred.
    • Experience with cloud-based technology and platforms for system monitoring tool is a plus, e.g. New Relic.
    • Experienced in Product Lifecycle Management (PLM) process or platform would be advantage.
    • “Can do” attitude, be courage and confront with challenges, stand for the shared goals as well as be flexible for the approach.
    • Proficient communication skills with approach both in English and Thai.
    • Problem solving and analytical skills.
    • Open-minded and service-minded.



    Skills
    Engineering
    Database Management
    PLM
    Communication skills

    Functions
    Engineering

    Job Overview

    Job Type:

    Hybrid


    Company

    Pandora logo

    Pandora

    126 active jobs

    Industry:

    Other

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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