Provide day-to-day technical support for delivered systems, troubleshooting issues, and ensuring smooth system operations.
Assist end-users with delivered solution inquiries, issues, and provide training as needed.
Collaborate with global teams to address infrastructure-related concerns impacting delivered solutions.
Collaborate with cross-functional teams, including engineering, manufacturing, quality assurance, and business teams, to identify and address recurring issues and provide feedback for product enhancement.
Assist in application/platform deployments and configuration management.
Create and update user manuals, training materials, and standard operating procedures.
Stay informed about industry best practices and emerging technologies in delivered solutions.
Develop, maintain, and update technical documentation, including system architecture, troubleshooting guides and knowledge base articles.
Personal competencies and professional qualifications:
Bachelor’s degree in technical field (i.e. Computer Science, Statistics, Engineering, Mathematics, or similar quantitative discipline)
3-5 years of experience
Strong understanding of software development lifecycle (SDLC) concepts.
Good understanding with the previous experiences in system administration and application support management.
Familiarity with software development, Database Management and scripting languages is preferred.
Experience with cloud-based technology and platforms for system monitoring tool is a plus, e.g. New Relic.
Experienced in Product Lifecycle Management (PLM) process or platform would be advantage.
“Can do” attitude, be courage and confront with challenges, stand for the shared goals as well as be flexible for the approach.
Proficient communication skills with approach both in English and Thai.
Problem solving and analytical skills.
Open-minded and service-minded.
Skills
Engineering
Database Management
PLM
Communication skills
Functions
Engineering
Job Overview
Job Type:
Hybrid
Company
Pandora
126 active jobs
Industry:
Other
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