General Responsibilities

• Conduct after-sales service visits for scientific instruments
• Using various strategies and tools to provide effective solutions to customers' concerns.
• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Promptly following up on service requests and providing customer feedback.
• Monitoring equipment and machinery performance and developing preventative maintenance measures.
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
• Writing reports and presenting findings to Managers on a regular basis.
• Generate service income for service & maintenance contracts.

Functional Skills And Knowledge

• Excellent active listening and customer service skills.
• Good English communication ability.
• A willingness to learn and work overtime when required.
• Ability to collaborate Teamwork.
• A valid driver's license and willingness to travel.

Education

• Bachelor’s Degree in Electronics or Electrical or Medical Engineering or related