About the job

End-to-End Program Management:

• Develop program management strategies using Salesforce.com and/or other CRM solution to track and report on program progress.
• Plan, coordinate, and direct the delivery of large, complex projects.
• Manage risks and issues to minimize scope, budget, and schedule impacts.
• Lead Agile ceremonies and ensure Agile principles are adhered to across all program teams..
• Build strong relationships with functional leaders and business partners.
• Engage with senior leaders and escalate risks and issues appropriately.

Procurement, Budget Planning and Tracking:

• Facilitate annual budget planning.
• Manage program budgets, including forecasting, tracking expenditures, and implementing cost-control strategies.
• Provide administrative support along the contracting and procurement process.

Program Governance:

• Set up and implement program governance.
• Produce detailed program monitoring reports that provide insights into the status, timelines, milestones, and financial health of programs.
• Facilitate weekly/monthly program team meetings to accelerate execution.
• Communicate program release strategy, updates, and risks to management.
• Coordinate across departments to ensure program goals align with organizational objectives and stakeholder expectations.
• Strategic Thinking:
• Identify root causes, develop business case justifications, and recommend prioritized solutions.
• Leverage data insights to propose project execution strategies.
• Mentor and support PMO staff in project management best practices and use of Salesforce.com.
• Drive continuous improvement of PMO processes and tools

Qualifications:

• Education: Bachelor’s or Master’s degree in Business Administration, Project Management, or a related field; Master's degree preferred.
• Experience: 4+ years of experience in preferably with consulting background of project management office for Salesforce.com
• Extensive experience in program management within a PMO.
• Extensive experience in planning and completing large transformation programs.
• Proficiency in Salesforce.com and a solid understanding of Agile methodologies.
• Exceptional leadership and communication abilities.
• strong analytical, organizational, and reporting skills.
• Cutting edge innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies
• Strong potential to continue to grow in career to higher levels of Services or other positions at Salesforce
• Certification in Project Management (PMP) or Agile methodologies (CSM, SAFe) is desirable.
• Demonstrated capability in financial analysis and budget management.
• Proficiency in spoken and written Thai and English.

Certifications required:

• Salesforce certifications (Desired)
• Experience in Salesforce.com or large CRM transformation
• SAFe (Scaled Agile Framework): Leading SAFe, SAFe Scrum Master (SSM), and SAFe Product Owner/Product Manager (SAFe PO/PM) (Desired)
• PMP certification (Desired)