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    Senior Retention Executive

    Contract
    Bangkok, Thailand
    Posted: June 25, 2024
    Position Details

    What you'll do:

    • Manage retention operations including interviewing and retaining churn customers, bad debt operations, and contract changes.
    • Check up and interview customers to build engagement, understand their pain, and help them. encourage customers to utilize the full features of POS.
    • Summarize customer feedback and pain points and work with related teams to solve or improve those issues.
    • Manage all daily operation tasks and handle complicated complaints.
    • Summarize the root cause of issues and update SOP/SLA to smooth the operation


    What you'll need:

    • Bachelor or Master of Engineering, Business Administration, or any related field.
    • Experience in e-commerce, food delivery, or relevant business in HRD, customer service, customer experience, process improvement, operations, or a related field would also be an advantage.
    • Strong in people management, numerical and analytical skills, and attention to detail.
    • Proficiency in Excel (PIVOT, SUMMARY, etc.), Google Sheets, Google Slides, and PowerPoint.
    • Possesses problem-solving skills and a solutions-oriented mind.



    Skills
    Data Visualization
    Google Sheets
    Google Slides
    Customer Service
    Data Analysis

    Functions
    Engineering

    Job Overview

    Job Type:

    Contract


    Company

    LINE MAN Wongnai logo

    LINE MAN Wongnai

    147 active jobs

    Industry:

    Consumer Goods, Retail & E-Commerce

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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