Manage retention operations including interviewing and retaining churn customers, bad debt operations, and contract changes.
Check up and interview customers to build engagement, understand their pain, and help them. encourage customers to utilize the full features of POS.
Summarize customer feedback and pain points and work with related teams to solve or improve those issues.
Manage all daily operation tasks and handle complicated complaints.
Summarize the root cause of issues and update SOP/SLA to smooth the operation
What you'll need:
Bachelor or Master of Engineering, Business Administration, or any related field.
Experience in e-commerce, food delivery, or relevant business in HRD, customer service, customer experience, process improvement, operations, or a related field would also be an advantage.
Strong in people management, numerical and analytical skills, and attention to detail.
Proficiency in Excel (PIVOT, SUMMARY, etc.), Google Sheets, Google Slides, and PowerPoint.
Possesses problem-solving skills and a solutions-oriented mind.
Skills
Data Visualization
Google Sheets
Google Slides
Customer Service
Data Analysis
Functions
Engineering
Job Overview
Job Type:
Contract
Company
LINE MAN Wongnai
165 active jobs
Bangkok
Industry:
Consumer Goods, Retail & E-Commerce
Ready to Apply?
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