Managing product claims from customers and returning new units to customers within the agreed Service Level Agreement (SLA).
Managing minimum stock levels and replenishment to ensure goods are available for urgent cases.
Providing all preventive maintenance services on-site through shift rotation assignments.
Supporting all corrective maintenance, site troubleshooting, and coordination with other related parties to resolve any site issues and problems within the resolution time set by the company's goals.
Preparing and delivering incident reports to customers promptly, including root cause analysis and action plans with clear timeframes. Collaborating with regional teams for additional support as needed.
Providing service reports with technical recommendations to customers, leading to additional purchase orders and opportunities for Service Sales on a weekly basis.
Strictly complying with VERTIV's and the customer's safety standards and policies.
Exercising a professional and customer-oriented approach, reflecting VERTIV as a company with world-class quality service levels.
Keeping up to date with knowledge and application of company products/services.
Continually developing and improving as a service professional through self-analysis, reading, benchmarking against the best in the industry, and practice.
QUALIFICATIONS:
Bachelor degree in Electrical, Electronic Engineering
Minimum of 3 years of experience in the power utility maintenance and services industry
Understanding and knowledge of power-related products, especially for UPS, is an advantage.
Basic computer skills required.
Skills
Electrical Engineering
Computer Skills
Customer Service
Functions
Engineering
Job Overview
Job Type:
Full-Time
Company
Vertiv
3 active jobs
Columbus, OH
Industry:
Other
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