In this role, you’ll get to:

• Ensure that the services and platform are being re-actively & proactively monitored
• Escalate and coordinate any incidents in a timely manner or potential incidents to ensure the quickest service restoration time
• Analyze/Report potential trends to drive down repeated incidents
• Communicate clearly and concisely to the business/management the details of the incident, its impact to the business, and the steps to ensure timely resolution and prevention

What you’ll need to succeed:

• Currently studying for a Bachelor’s degree in IT or any related fields
• Strong skills in presenting and analyzing data and creating actionable reports
• Ability to learn and multi-task in a fast-paced environment
• Excellent collaboration and communication skills in English; Must be able to clearly describe and discuss problems
• Demonstrated problem-solving abilities with a creative and analytical mindset

It’s great if you have:

• Experience with monitoring/alert tools or platforms