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    Senior Operations Manager (Engineering Sales & Service)

    Full-Time
    , Thailand
    Posted: September 15, 2024
    Position Details

    Responsibilities:

    Sales & Marketing Management:

    • Develop and execute sales strategies to achieve revenue and market share goals.
    • Lead and manage the sales team, providing guidance and motivation to meet targets.
    • Monitor market trends, competitor activities, and customer needs to adapt strategies accordingly.
    • Build and maintain strong relationships with key clients, partners, and stakeholders.

    Engineering Project Management:

    • Oversee the planning, execution, and delivery of engineering projects, ensuring they are completed on time, within scope, and budget.
    • Coordinate with the engineering team to ensure technical requirements are met and align with client expectations.
    • Manage project resources, including personnel, materials, and equipment, to optimize efficiency.
    • Identify and mitigate project risks, ensuring compliance with safety and quality standards.

    After-Sales Service Management:

    • Develop and implement strategies to provide high-quality after-sales support and service to clients.
    • Manage the after-sales service team, ensuring prompt and effective resolution of customer issues and complaints.
    • Monitor and analyze service performance metrics to drive continuous improvement.
    • Maintain a customer-focused approach, ensuring client satisfaction and long-term relationships.

    Operations Leadership:

    • Provide overall leadership and direction for the operations teams, ensuring alignment with the company’s strategic objectives.
    • Develop and implement operational processes and procedures to improve efficiency and productivity.
    • Monitor key performance indicators (KPIs) across sales, engineering, and after-sales service, and take corrective actions as needed.
    • Foster a culture of collaboration, innovation, and excellence within the operations department.

    Qualifications:

    • Bachelor’s degree in Mechanical, Electrical Engineering, or a related field (Master’s degree preferred)
    • At least 10 years of experience in Sales & After-sales service roles, with at least 5 years in Leader positions
    • Experience in the M&E trading industry is a must
    • Proven ability to lead, motivate, and develop high-performing teams.
    • Strong negotiation skills and the ability to influence and build relationships with customers and partners
    • High attention to detail with strong analytical and decision-making capabilities
    • Ability to work under pressure and manage multiple priorities.
    • Commitment to continuous improvement and staying current with industry trends and best practices.
    • Excellent communication skills with stakeholders at all levels in Thai & English



    Skills
    Electrical Engineering
    Sales & Marketing
    Mechanical engineering

    Functions
    Engineering

    Job Overview

    Job Type:

    Full-Time


    Company

    Italthai Engineering logo

    Italthai Engineering

    9 active jobs

    Industry:

    Business & Professional Services

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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