Participation in product development commercial launch (PCDL) projects. Representing Peace of Mind organization in these projects to ensure serviceability & repairability, identify potential commercial aftermarket opportunities.
Establishing directives for strategical plan and annual budget for warranty cost (expenses and provision). Close monitoring with appropriate actions to manage the warranty cost optimization.
Develop technical documentations to support aftersales e.g. service manual, spare part manual, too list, procedures & etc. which include the end-to-end process management of technical documentation.
Support Spare Parts and Service category on pricing, phase in and phase out, and alternative solutions.
Window between Quality & PoM Organization, including the active participation in Quality Community to ensure lower Service Call Rate & obtain latest update of product quality information; ensure integrity of QES (Quality Evaluation System) with the information produced by Field Service Operations; providing feedback from the field.
Plan & provide technical training to the emerging markets aims to improve the technical & diagnostic skill sets of entire frontliner team.
In collaboration with all markets within the CA EM to deploy the targeted strategy in warranty cost management & technical capability development.
Qualifications:
Degree in Engineering or equivalent.
Strong experience in product engineering, aftersales, quality & new product development process.
Strong experience in setting business strategy and project management.
Solid Financial acumen & analytical skill.
Solid stakeholder management and negotiation skill.
Proven success leading transformation initiatives.
Team management experience (include manage virtual team remotely). Strong leadership and able to coach on team development.
Passionate about new technology knowledge and application.
Cross cultural competence & adaptable to all contexts in the CA EM region.
A self-starter - You can work autonomously but will never be on your own, working proactively to identify the opportunities and implement the plan.
Judgement and decision making - Exercises good judgement in making decisions, considering all the available sources of information and alternatives. Expresses clear and rational reasons for taking a decision.
Skills
Stakeholder Management
Negotiation skills
Team Management
Analytical Skills
Functions
Project & Product Management
Job Overview
Job Type:
Full-Time
Company
Electrolux Group
99 active jobs
Industry:
Other
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