Senior Manager, Service Engineering

Responsibilities:

• Participation in product development commercial launch (PCDL) projects. Representing Peace of Mind organization in these projects to ensure serviceability & repairability, identify potential commercial aftermarket opportunities.
• Establishing directives for strategical plan and annual budget for warranty cost (expenses and provision). Close monitoring with appropriate actions to manage the warranty cost optimization.
• Develop technical documentations to support aftersales e.g. service manual, spare part manual, too list, procedures & etc. which include the end-to-end process management of technical documentation.
• Support Spare Parts and Service category on pricing, phase in and phase out, and alternative solutions.
• Window between Quality & PoM Organization, including the active participation in Quality Community to ensure lower Service Call Rate & obtain latest update of product quality information; ensure integrity of QES (Quality Evaluation System) with the information produced by Field Service Operations; providing feedback from the field.
• Plan & provide technical training to the emerging markets aims to improve the technical & diagnostic skill sets of entire frontliner team.
• In collaboration with all markets within the CA EM to deploy the targeted strategy in warranty cost management & technical capability development.

Qualifications:

• Degree in Engineering or equivalent.
• Strong experience in product engineering, aftersales, quality & new product development process.
• Strong experience in setting business strategy and project management.
• Solid Financial acumen & analytical skill.
• Solid stakeholder management and negotiation skill.
• Proven success leading transformation initiatives.
• Team management experience (include manage virtual team remotely). Strong leadership and able to coach on team development.
• Passionate about new technology knowledge and application.
• Cross cultural competence & adaptable to all contexts in the CA EM region.
• A self-starter - You can work autonomously but will never be on your own, working proactively to identify the opportunities and implement the plan.
• Judgement and decision making - Exercises good judgement in making decisions, considering all the available sources of information and alternatives. Expresses clear and rational reasons for taking a decision.