Senior Customer Support Engineer

Job Description:

• Perform machine installation setup, training, and machine commissioning on new machine.
• Provide after sales service supports to our customers which include maintenance, troubleshooting and repair.
• Responsible for scheduling and performing preventative maintenance.
• Coordinate with the service admin to prepare quotation, manage inventory and ensure timely delivery to enhance customer satisfaction.
• Responsible to prepare and submit progress service & maintenance report.
• Ensure all service is completed within standard procedure.
• To support After Market team in delivering sales contract and consumable target.
• To trained junior employees and provide support when necessary.
• To perform other ad-hoc duties assigned from time to time.

Academic Qualifications:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, bachelor’s degree, Post Graduate Diploma, Professional Degree, Engineering (Bioengineering/Biomedical), Engineering (Electrical/Electronic) or equivalent.

Work Experience & Requirement:

• At least 5 year(s) of working experience in repair, maintenance, and installation of analytical instruments.
• Preferably experience in related product and able to perform basic application needs.
• Able to trouble shoot above intermediate technical issues.
• Good interpersonal & communication skills in both verbal and written in English.
• Have own transport and willing to travel domestic and overseas.
• Independent and able to work with minimum supervision.
• Self-motivated, pro-active, analytical, and good problem-solving skill in technical.
• Good negotiation skills and high commitment to customer.
• Ability to drive & execute task to meet customer requirement schedules.
• Computer literate, knowledge in MS Office - Excel, Word, PowerPoint,