Analyze incidents logically to determine feasible root causes and define proactive actions for quick resolution.
Record all incidents related to monitoring products, analyze them, and identify the main root cause to establish a preventive plan.
Collaborate with the regional technical team by providing detailed field information and taking ownership to lead meetings to obtain Root Cause Analysis Reports (RCAR) from the team.
Monitor spare parts and requisition replenishments to maintain safety stock levels by monthly/quarterly.
Execute preventive and corrective maintenance tasks, ensuring timely service reporting.
Collaborate closely with the Service Engineers team to provide prompt assistance to customers in the event of equipment breakdown or defects.
Prepare and deliver incident reports to customers promptly, including root cause analysis and action plans with clear timeframes. Collaborate with regional teams for additional support as needed.
Organize all site reports in compliance with customer agreements.
Strictly adhere to VERTIV's and customer's safety standards and policies.
Take responsibility for delivering professional and quality services that meet customer expectations.
Maintain a professional and customer-oriented approach, reflecting VERTIV's commitment to world-class quality service.
Stay updated on the knowledge and application of company products/services.
Continuously develop and enhance skills as a service professional through self-analysis, reading, benchmarking against industry standards, and practice.
REQUIREMENTS:
Bachelor degree in Electrical, Electronic Engineering or related field
At least 5 years' experience in of DCIM / Data center or Building Management System (BMS)
Understanding of Monitoring, SCADA, DCIM, BMS, and related products.
Proficiency in standard communication protocols such as SNMP, Modbus RTU, Modbus TCP/IP, BACnet, and others.
Computer skills including MS Office, Windows/Linux OS, networking, and monitoring tools.
Ability to troubleshoot and resolve technical issues.
Skills
Electrical Engineering
SCADA
MS Office
Functions
Engineering
Job Overview
Job Type:
Full-Time
Company
Vertiv
3 active jobs
Industry:
Other
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