Senior Billing Associate

In This Role, You Will

• Respond to all Member Support Requests within the defined Service Level Agreement (SLA), while providing financially accurate information and the highest quality member experience.
• Provide guidance and support to the offshore team with outreaches to members with an outstanding balance to reduce the Accounts Receivables (AR) and meet the monthly collections goal.
• Provide a high-quality experience to both our members and our internal and external teams
• Constantly look at areas for process improvement; Aptitude to challenge current processes and communicate proposed solutions to the territory lead.
• Review and reconcile member accounts to ensure good financial standing and to ensure correct payment processing
• Cooperate with other stakeholders and local banks (if needed) to resolve issues relating to payments, invoices, cash reconciliation, member’s queries, refunds.
• Be the regional point of contact for any inquiries from members or other WeWork teams
• Possess the ability to thrive in a fast-growing environment and must have willingness to pitch-in when asked to support other areas.
• Update various trackers provided by leadership in a timely fashion while adhering to ad hoc project deadlines
• Liaison and support to the tax team
• Participate in ad-hoc projects as they arise.
• Responsible for some local tax activities (regarding output VAT and WHT) in Thailand.
• Manage issuance and delivery of local tax documents related to member’s invoices and payments (such as: Local tax invoices and receipts);
• Collect, maintain, and update database of members’ legal company information (tax ID, name, address...)
• Review and manage member’s submission for required certificates (such as WHT certificates) when applicable.
• Prepare a monthly/ quarterly report of collection
• Perform AR adjustments according to the local tax laws.
• Reconcile monthly Collection and Output VAT with tax team, finance manager and auditors.

About You

• 1-3 years of relevant work experience
• Degree/Professional qualification in Business Management/Accounting/Finance related field is a plus
• Good understanding of Thailand regulations on output tax and invoicing
• Fluency in English
• Demonstrate ability to prioritize and manage critical situations
• Proactive and reliable; driven to achieve team goals; ability to display initiatives and work independently to complete assigned tasks and responsibilities, with limited supervision
• Excellent interpersonal and communication skills
• Proficiency with Microsoft Office Suite (especially Excel) and Google Drive Systems
• Attention to detail and high adaptability to work in a fast-paced environment
• Strong problem solving and time management skills