Key Responsibilities:

1. Sales Team Leadership:

- Manage and lead a team of call center sales agents focused on promoting the broker’s services.

- Set daily, weekly, and monthly sales targets for the team and ensure they are met or exceeded.

- Provide ongoing coaching, training, and mentoring to sales agents to improve their performance and product knowledge.

- Conduct regular performance reviews, providing constructive feedback and implementing action plans for improvement.

2. Sales Strategy and Execution:

- Develop and execute sales strategies specifically tailored for call center operations to increase client acquisition and retention.

- Monitor call center metrics, including call volume, conversion rates, and customer satisfaction, to identify areas for improvement.

- Implement sales scripts and techniques that align with the broker’s goals and compliance requirements.

3. Client Relationship Management:

- Ensure that sales agents effectively communicate the broker’s value proposition to potential clients.

- Oversee the handling of client inquiries, ensuring high levels of customer satisfaction and prompt resolution of issues.

- Manage high-value client relationships directly when necessary, ensuring personalized service and support.

4. Performance Monitoring and Reporting:

- Track and analyze call center performance data, including sales figures, conversion rates, and other KPIs.

- Provide regular reports to senior management on the call center’s performance, identifying trends, challenges, and opportunities.

- Use data-driven insights to refine sales strategies and improve overall call center efficiency.

5. Compliance and Risk Management:

- Ensure that all sales activities comply with relevant regulations, industry standards, and company policies.

- Work closely with the compliance team to ensure that sales agents adhere to legal and ethical standards, particularly in the context of Forex trading.

- Address any compliance issues immediately and implement corrective actions as needed.

6. Collaboration and Communication:

- Collaborate with other departments, including Marketing, Product, and IT, to ensure alignment on sales initiatives and client engagement strategies.

- Communicate effectively with the Sales Director and other stakeholders regarding the call center’s performance and any potential issues.

Qualifications:

- Thai language FLUENCY is REQUIRED.

- Bachelor’s degree in Business Administration, Finance, or a related field.

- Minimum of 5-7 years of experience in sales, with at least 3 years in a management role within a Forex sales.

- In-depth knowledge of the Forex industry, trading platforms, and financial markets.

- Proven experience in managing and motivating call center sales teams.

- Strong communication, leadership, and interpersonal skills.

- Ability to work in a fast-paced environment and handle pressure.

- Proficiency in CRM systems and call center management tools.

- Understanding of compliance and regulatory requirements in the Forex industry.