Manage and make reservations of accommodation, air ticket(s), train ticket(s), suppliers, restaurants, and all services included in a package (except tour guides)
Effectively cooperate with Operations and Fleet, Product, Sales, Customer Experience and suppliers for seamless daily operations and overall service improvements
Ensure all bookings, passenger details, logistic information, internal notes and supplier notes are updated on reservations system in an accurate and timely manner
Resolve customer service issues to customers’ satisfaction with appropriate corrective and preventive measures
About You
The Essentials:
A degree in tourism and hospitality would be an advantage
Fluent in national local language, and intermediate to advanced level of written and spoken English
The Attributes:
Well-developed problem-solving skills
Customer centric with commitment to high standards of service delivery
High attention to detail and strong time/priority management skills
Able to work independently or in a team environment
Comfortable with a flexible rotating roster that may include late nights, weekends and early mornings
Ability to work with uncertainties/changing priorities and to remain calm under pressure
Willing to travel on business when required
Personally aligned with Discova’s company purpose and values
Proficient with Microsoft Office applications
Skills
Attention to Detail
Customer Satisfaction Research
Tourism
Priority Management
Service Standards
Problem Solving
Functions
Tour Operators Sub
Job Overview
Job Type:
Full-Time
Company
Flight Centre Travel Group
5 active jobs
Industry:
Hospitality, Tourism & Travel
Ready to Apply?
Submit your application now and take the next step in your career journey.
