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    Reservation Executive

    Full-Time
    Bangkok, Thailand
    Posted: August 1, 2024
    Position Details

    Your main responsibilities are:

    • Manage and make reservations of accommodation, air ticket(s), train ticket(s), suppliers, restaurants, and all services included in a package (except tour guides)
    • Effectively cooperate with Operations and Fleet, Product, Sales, Customer Experience and suppliers for seamless daily operations and overall service improvements
    • Ensure all bookings, passenger details, logistic information, internal notes and supplier notes are updated on reservations system in an accurate and timely manner
    • Resolve customer service issues to customers’ satisfaction with appropriate corrective and preventive measures


    About You

    The Essentials:

    • A degree in tourism and hospitality would be an advantage
    • Fluent in national local language, and intermediate to advanced level of written and spoken English


    The Attributes:

    • Well-developed problem-solving skills
    • Customer centric with commitment to high standards of service delivery
    • High attention to detail and strong time/priority management skills
    • Able to work independently or in a team environment
    • Comfortable with a flexible rotating roster that may include late nights, weekends and early mornings
    • Ability to work with uncertainties/changing priorities and to remain calm under pressure
    • Willing to travel on business when required
    • Personally aligned with Discova’s company purpose and values
    • Proficient with Microsoft Office applications



    Skills
    Attention to Detail
    Customer Satisfaction Research
    Tourism
    Priority Management
    Service Standards
    Problem Solving

    Functions
    Tour Operators Sub

    Job Overview

    Job Type:

    Full-Time


    Company

    Flight Centre Travel Group  logo

    Flight Centre Travel Group

    5 active jobs

    Industry:

    Hospitality, Tourism & Travel

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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