Your main responsibilities are:

• Manage and make reservations of accommodation, air ticket(s), train ticket(s), suppliers, restaurants, and all services included in a package (except tour guides)
• Effectively cooperate with Operations and Fleet, Product, Sales, Customer Experience and suppliers for seamless daily operations and overall service improvements
• Ensure all bookings, passenger details, logistic information, internal notes and supplier notes are updated on reservations system in an accurate and timely manner
• Resolve customer service issues to customers’ satisfaction with appropriate corrective and preventive measures

About You

The Essentials:

• A degree in tourism and hospitality would be an advantage
• Fluent in national local language, and intermediate to advanced level of written and spoken English

The Attributes:

• Well-developed problem-solving skills
• Customer centric with commitment to high standards of service delivery
• High attention to detail and strong time/priority management skills
• Able to work independently or in a team environment
• Comfortable with a flexible rotating roster that may include late nights, weekends and early mornings
• Ability to work with uncertainties/changing priorities and to remain calm under pressure
• Willing to travel on business when required
• Personally aligned with Discova’s company purpose and values
• Proficient with Microsoft Office applications