Key Responsibilities:

• Serve as the centralised contact point for BU/SUs under the Retail Segment in relation to regulators, external/internal examination as well as Operational Risk Framework (KRCSA/KORI). Coordinate with other units across the Bank (i.e. Compliance, Legal, Operational Risk Management (ORM), Internal Audit, etc.) to complete tasks within a defined timeline
• Liaise with BU/SUs under the Retail Segment on regulators/internal audit requests to deliver completed requests within the defined timeline with accuracy
• Provide baseline advisory on Operational Risk Management framework to BU/SUs under the Retail Segment
• Monitor on Key Risk and Control Self-Assessment and Key Operational Risk Indicators according to ORM’s framework for BU/SUs under the Retail Segment to ensure timeliness of work and quality control are maintained
• Conduct independent reviews, and analysis on Key Risk and Control Self-Assessment and Key Operational Risk Indicators across BU/SUs under the Retail Segment to verify the quality and correctness of the information identified by BU/SUs and provide applicable suggestions.
• Develop and maintain the guidelines related to the responsible areas for the Retail Segment
• Perform other duties / ad hocprojects related to Operational Risk Management and Regulatory Compliance as assigned.

Education and Qualifications:

• Master’s degree in Business Administration, Finance, Economics, Statistics, or related fields; or an equivalent combination of education and experience in Operational Risk Management/Regulatory Compliance/Internal Audit.
• Preferably 3 years of work experience in Operational Risk Management, Compliance, Audit or related fields in a financial institution.
• Experience in Operational Risk Management and Risk Advisory is highly preferred.
• Sound understanding of Operational Risk Management and regulatory requirements, particularly in retail banking products and processes.
• Strong communication and interpersonal skills and willing to facilitate, collaborate and build effective working relationships with stakeholders from various functions.
• Excellent critical and analytical skills – the ability to correctly interpret underlying information/data, assess and summarise its impact on operational risk and regulatory compliance.
• Excellent organizational skills with the ability to manage several assignments and establish priorities.
• Proven problem-solving skills, self-starter attitude, as well as teamwork.
• Detail-focused, result-oriented, self-motivated, flexible, enthusiastic, with a good attitude.
• Proficient knowledge of the Microsoft Office suite as well as experience with specific applications relevant to Operational Risk Management such as GRC.
• Good command of English; communication and writing skills.