Job Description

• Prioritization - identify, Prioritize and Triage field issues from various sources (QSF, Warranty, Social media, DTC, QNPS …)
• Kick off 8Ds - Define new issues (D0/D2) and bring into Function Quality Reviews (FQR) to obtain Chief / team agreement to form team (D1) and proceed with G8D
• Replication – coordinate with FCSD/WS/GWC & Eng’g to 'Go See' vehicle to recreate issue (Dealer). Make arrangements to bring the team, LVEA, TS, WS together. through obtaining problem parts / vehicles and understanding customer operating conditions / noise factors and testing remotely
• Coach 8Ds - coach & support Engineering in problem solving through quality tools (IS/ISnot, 3L5W, Drill down analysis (to identify root causes D4 & implement effective containments in a timely manner D5/D6).
• Run VFG / sub-FQR mtg - schedule and run VFG / FQR (or equivalent). Set the agenda based on Quality priorities (above) and pull together / summarize status updates on issue status for the Chief (chair) & team.
• Prevent Recurrence - assist, prompt and where necessary drive LEA or Core to develop Prevent Recurrence Actions.
• Best Practice - Develop & maintain a strong technical relationship with equivalent VFG leaders in FNA, FSAO and FoE. Ensure T6 cross plant and carline knowledge / efficiencies are utilized.
• Reporting - Providing updates on V29 Quality metrics, for FQR or for Global teams (stack charts with breakpoints or 3MIS Status vs Target)
• Reporting – Provide status updates on issues in key forums (EQR, CCRG, TDR…)
• Proficient on using IS/IS not, Fault tree, Drill down analysis & 3L 5W are critical for problem solving
• Buy-Back (RAV), QNPS - Awareness
• New SAQ projects in define phase D0,1,2 (source WS, HTIS in IMG markets)
• Top 10 Warranty Spend
• Running Weekly QR & supporting PT Quality meetings in different time zones

Qualifications

• Bachelor / Master Degree in Engineering, preferably Mechanical Engineering
• Min 10-12 years
• Professional Exposure : Prior high level work as a Powertrain / Transmission related experience
• Preferred previous experiences : Prior high level work as a Powertrain/Transmission Product Development Engineer + Issue management & Problem solving
• Functional Skills : Knowledge on Powertrain as installed components, Engines, Transmission (Project management, Proficient on Problem solving tools - Analytical tools such as 8D, Fault tree, 3L 5W and is/is not. )
• Behavioral Skills : Own working together: Build relationships with local and cross-functional teams, communicate clearly, drive team culture.
• Deliver results: Strong influencing skills and leadership in a demanding environment, remote from the other regions
• High energy, self-starter, with ability and desire to take responsibility and deliver results with minimal supervision.
• Special Knowledge/Skills Required : Ability and courage to effectively communicate key issues and recommendations to senior management. Ability to work within a very diverse (culturally and functionally) environment. High integrity with good attitude and excellent communication skills. Ability to communicate with global team

Any Others : Position will require some flexibility in work schedule (Early morning and Late evenings)