Key Responsibilities:

• Develop plans for process improvement and people development training

• Initiate a new process and framework for setting up standard policies and procedures for store operation

• Develop SOP and process flow to complete routine complex tasks and operations

• Adapt and utilize the MS Office application that are appropriate for work to increase efficiency and productivity

• Design, organize, and run a workshop for the team members to drive and motivate on teamwork behaviors

• Prepare, welcome, and orient newcomers of business as well as mission and value

• Support creating and planning a new training scheme for the newcomer to provide guidance and education to promote the acquisition of working attitudes, knowledge, and skills

• Develop a framework for newcomers to work at the Store in order to learn about customers, products, and staff processes.

• Plan and create learning plans during the probationary period for newcomers to measure performance weekly, and newcomers can learn and improve efficiently.

• Create the Skill Matrix tool to identify the required skills of staff for planning development to make work efficient and successful

• Plan and develop a manual and provide training to stores for the new business model

• Arrange daily/weekly/monthly meeting and manage agenda for the team

Qualifications:

- Bachelor’s degree in Business Administration, Operations Management, or a related field.

- Proven experience in an operations management or process improvement role, preferably in the food and beverage industry.

- Proven experience in process improvement and people development training.

- Strong organizational and planning skills with the ability to create SOPs and process flows.

- Excellent communication and interpersonal skills for effective team coordination and workshop facilitation.

- Proficiency in MS Office applications for increasing efficiency and productivity.

- Strong leadership qualities with the ability to motivate and guide team members effectively.

- Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.

- Detail-oriented with a strong focus on quality and continuous improvement