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    NOC Engineer (Fresh Grad)

    Full-Time
    , Thailand
    Posted: July 16, 2024
    Position Details

    What you will do:


    • Monitor 1st Level Services closely and manage any emerging events.
    • Monitor Resource and Service Performance actively.
    • Assess Customer Complaint Trends and manage 1st Level Incidents.
    • Efficiently escalate and manage security incidents.
    • Track the progress of incident resolution and employ functional escalation methods where necessary.
    • Initiate proactive Problem Management.
    • Provide corrective maintenance and execute support for Field Maintenance.
    • Ensure Remote Site Access Control and manage a one-off Logical Access Control.
    • Execute legal requests at the 1st Level.
    • Trace Emergency Calls and manage Right of Way Handling.
    • Conduct proactive 1st Level Assurance Support activities.
    • Monitor customer experiences and performance assessments based on specific use cases.


    The skills you bring:


    • Ericsson Operations Engine - Mode Of Operations.
    • Test Automation Management Tools.
    • Test Execution Engine.
    • Dealing With Enquiries.
    • MS TOP.
    • Document Control.
    • Software Performance Testing.
    • Ericsson RAN Management.
    • Ericsson VAS Management.
    • Customer Complaint Resolution.
    • Client Services.
    • ITIL.
    • Call Centers.
    • Ericsson Packet Core Management.



    Skills
    Call center
    Problem Management
    Customer Service
    Test Automation

    Functions
    Engineering

    Job Overview

    Job Type:

    Full-Time


    Company

    Ericsson logo

    Ericsson

    13 active jobs

    Industry:

    Telecommunications

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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