Responsibilities

- Grow the local moderation quality assurance team and oversee their day-to-day operation for Ecommerce business

- Work with vendors to ensure quality targets are met by providing training programs and quality related refresher

- Lead a multi-language moderation QA team and act as the main point of contact for quality assurance and content quality assessment tasks

- Continuously evaluate outcomes, propose improvements for auditing procedures, and ensure a high level of productivity and quality

- Develop and maintain QA programs complementary to the quality system, corporate objectives and policies

- Report, analyse, and provide insights on our quality process

- Provide reports and support the Moderation QA Manager

- Responsible for localizing working processes and strategies, solving content concerns for local users with cross-functional teams such as content operations, product, engineering, legal and public relations

Qualifications

Minimum Qualifications

- Bachelor’s Degree or equivalent education/experience, advanced degree is preferred

- 2+ years experience working on content quality, safety or policy in a major tech or media company

- Recent and minimum 2+ years experience as Team Lead/Quality Manager/ Technical Lead

- Great people management skills and currently managing large multicultural teams with diverse skills

- Deep understanding of e-commerce compliance requirements and internet governance management

- Demonstrate good judgment, training and management skill

- Fluent in Thai is required as the role requires communication with the Thai market and fluency in English is also required as it is the working language.