Responsibilities

- Perform analysis of errors in platform/moderation quality and feedback to the respective team

- Participate in the development of quality inspection standards and continuously optimize the process and system platform

- Responsible for policy cascading, clarification, and calibration sessions to ensure an accurate understanding of the policy and operations readiness in accordance with responsible product quality delivery

Support the go-live process and incubation period for new hires (e.g. initiate policy exam, test result correction, and Q&A)

- Provide high-level and detailed reports on the Market/Site Quality Level report

- Manage the moderation team's quality strategy to ensure the effective and timely RCA and action plans are completed and followed

- Coordinate and work closely with Product BP, Content Ops, Ops Success, BPO Vendors/In-House Moderation (if applicable), and other relevant stakeholders to support quality operations-related tasks

Qualifications

Minimum Qualifications

- Full Professional English Proficiency and Local Language is required.

- General knowledge of ByteDance's international products, especially CapCut

- Deep understanding of online safety, privacy, content and market trends, this includes in-dept understanding western culture and familiarity with the internet usage habits of their users.

Preferred Qualifications

- 1.5+ years of working experience in the Content Safety Industry and/or at least 1 year of QA experience.