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    Manager, CRM - RS Pet All

    Full-Time
    , Thailand
    Posted: July 15, 2024
    Position Details

    Reporting to Manager, Marketing, you will be responsible for

    • Develop and maintain strong relationships with customers to increase customer loyalty and retention.
    • Ensure timely and effective communication with customers through various channels (email, phone, in-store).
    • Analyze customer data to identify trends, preferences, and pain points.
    • Provide actionable insights to inform marketing and sales strategies.
    • Plan, execute, and track the performance of CRM marketing campaigns (email, text, social media).
    • Collaborate with the marketing team to develop targeted campaigns based on customer segments and preferences.
    • Segment customers based on demographics, purchase history, and behavior.
    • Develop targeted marketing strategies to engage specific customer segments.
    • Automate repetitive tasks and processes to increase efficiency.
    • Continuously evaluate and improve CRM processes to enhance customer experience.
    • Generate regular reports on CRM performance, customer engagement, and campaign effectiveness.
    • Analyze data to identify areas for improvement and optimize CRM strategies.
    • Work closely with the marketing, sales, and customer service teams to ensure alignment and effective execution of CRM initiatives.
    • Communicate CRM strategies and results to stakeholders, including senior management.


    The ideal candidate should possess the following background

    • Bachelor’s degree in Marketing, Business, or a related field.
    • Experience in a retail or pet care industry setting.
    • Knowledge of marketing automation platforms and CRM software.
    • Strong analytical and problem-solving skills.
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and adapt to changing priorities.
    • Proficiency in CRM software and marketing automation tools.
    • Strong understanding of marketing principles and customer relationship management strategies.



    Skills
    Marketing
    CRM Software
    Interpersonal Skills
    Communication skills
    Problem-solving

    Functions
    Marketing

    Job Overview

    Job Type:

    Full-Time


    Company

    RS Group logo

    RS Group

    24 active jobs

    Industry:

    Arts, Entertainment & Media

    Ready to Apply?

    Submit your application now and take the next step in your career journey.

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