Key Account Manager

Key Responsibilities:

• Serve as a key point of contact offering assistance with order placement, invoicing, resolving delivery issues, and ensuring timely payment collection.
• Cultivate and nurture strong relationships with modern trade clients, serving as the primary contact for all retention-related inquiries and issues.
• Conduct regular visits to modern trade clients to gain insights into their needs, preferences, and challenges, ensuring a deep understanding of their business requirements.
• Collaborate with cross-functional teams to develop and implement strategies for client satisfaction and retention.
• Actively identify opportunities for upselling or cross-selling products and services based on client needs and market trends.
• Develop a thorough understanding of the modern trade industry landscape to anticipate and address potential challenges or market shifts.

Who are we looking for?

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
• Proven experience in a similar role, preferably within the modern trade sector.
• Strong Thai and English communication, negotiation, and interpersonal skills.
• Ability to work independently and collaboratively with internal teams to ensure seamless client interactions.
• Proactive and results-oriented with a focus on delivering excellent customer service.
• Willingness to travel regularly to visit modern trade clients and build strong, in-person relationships.