Maintain and manage the network system, hardware, software in an industrial environment.
Provide technical support and troubleshoot end-user computing, hardware, software, office applications printers, and various devices
Collaborate with the global IT team to communicate and clarify complex issues as required.
Monitor and maintain network security systems, including implementing security measures, updates, and data backups.
Maintain up-to-date site IT / IS documentation (infrastructure, inventories, technical/functional documentation, contingency procedures…)
Maintain IT asset’s inventory in accordance with the company’s standards including lifecycle management
Ensure the right use of IT on all hardware, software and security scope according to company policies and procedures.
Procurement according to company policies and procedures.
Contribute to IT department ISO certifications
IT Operations Manager may also delegate other tasks fallen within the scope of employee’s job position and competencies, not explicitly written in this document
KEY QUALIFICATIONS:
Bachelor's Degree in Computer Science/ Engineering/ Information Technology or a related
Minimum 1-5 years of experience in IT support preferably in manufacturing industry.
Preferred experience with the following topics and technologies:
Server and client administration
Microsoft 365 suite
Windows and macOS endpoint management
Network administration
Cisco
Fortinet
Extreme Networks
Preferred experience with the following topics, but not required:
IT Service Management
Project Management
Governance and Compliance
IT Security
Able to effectively support end user for all sections and ensure support for users based on high standards and customer service.
Good Troubleshooting skills and Service mind
Positive attitude and good service mind
PERSONAL ATTRIBUTES / Skillset:
Fluent in both verbal and written English
Possess and exceptional work ethic with a passion for providing world class service.
Must be able to multi-task in a demanding, fast pace environment requiring attention across multiple areas.
Must be self-motivated and be able to work independently.
Exceptional oral and written communication skills and the capability to work with end users at all levels.
Skills
Environment Art
Troubleshooting
Service Mind
Multi-task & Handle High-volume Workloads
Functions
Information Technology (IT)
Job Overview
Job Type:
Full-Time
Company
AutoStore
10 active jobs
Industry:
Other
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